We have also been made aware of rare quality issues with selected USB ports on a laptop series.Ħ. Check if the same behaviour is observed with a different USB cable or USB portĪs with other kinds of cable, USB cable quality can vary. Some USB 3.0 enabled PCs can exhibit issues on USB 3.0 ports but not on USB 2.0 portsĥ. Check if the same behaviour is seen when connected to a USB 2.0 port on your PC (or if none is available with a USB 2.0 cable)
Visit your PC manufacturer's website to see if there is a BIOS update available for your computer.Īlso check if USB 3.0 mode (if present) is enabled in your BIOSĤ. Check if you have the latest BIOS version installed on your PC If you have Windows 7 installed see this article to obtain the latest USB 3.0 host controller driverģ. Check if you have the latest USB 3.0 host controller driver installed on your PC You can locate the latest version on our Driver DownloadsĢ.
Check if you have the latest DisplayLink software installed Check PCIe Active State Power Management (ASPM) settingsġ.Check for error codes in Device Manager.Try connecting your product through an external mains powered USB hub.Try a USB 'Y' cable (if you are using a USB powered monitor product).Check if the same behaviour is observed with a different USB cable or USB port.Check if the same behaviour is seen when connected to a USB 2.0 port on your PC (or if none is available with a USB 2.0 cable).Check if you have the latest BIOS version installed on your PC.Check if you have the latest USB 3.0 host controller driver installed on your PC.Check if you have the latest DisplayLink software installed.If this does not solve the issue, follow the steps below: If it is loose, the monitor will be detected and then lost by the dock, causing display reconfiguration. Firstly check that the video cable is fully plugged into the dock and the monitor. This can be caused by loose video cables or USB instability. Or your DisplayLink display freezes or locks up, while directly connected screens, eg the built in laptop screen, continue to work.Your attached monitor will repeatedly flash off and on again.You repeatedly hear the device disconnect and reconnect chime.Your USB video adapter, USB docking station or USB monitor constantly disconnects and reconnects, or freezes.
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